VM Products Service Dept.
Reliable, premium quality instrument services on your timeline
The OEM Alternative
Now you have a choice!

VM Products Instrument Service Dept.  Superior quality NIST traceable Eddy Current instrument calibration & repair services.   

Fast turnaround, friendly service, unique capabilities. 

WE CAN REPAIR ANY MIZ-27 INSTRUMENT, REGARDLESS OF ITS CURRENT CONDITION.


Our Mission:

To provide superior quality calibration, maintenance, & repair services which exceed customer expectations for value, reliability, and timeliness. 

Our factory trained technicians have over 35 years combined experience in the ECT & UT Non Destructive Testing industry.  We have used the instruments we work on extensively in the field, which gives us a unique perspective on effective equipment maintenance.

Check out our Supported Instruments page for a complete listing of capabilities!


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Our Laboratory:

  • Located in a secure light industrial complex in Puyallup, Washington - 30 minutes south of Seattle.

  • Our Measurement / Test Equipment is calibrated NIST traceable.  Calibration of customer equipment is performed in our environmentally controlled lab using documented, controlled VMP procedures

  • The VM Products Inc. quality system and all calibration activities comply with the technical requirements of ANSI/INCSL Z540-1-1994(R2002), MIL STD 45662a, and Boeing BSS-7048.

 

Check out the Lab Technical Specs page for more detailed information. 

 

Our Story:

After 19 years in the electronics repair & calibration service sector with a certain OEM, I have a pretty good idea what would make a positive difference in the overall customer service experience.  Customers want the service work done right the first time, want the work performed in a timely manner, and at a reasonable price. Most importantly though, you want a pleasant, informative experience throughout the service process, where you can speak directly to the person performing the work on your instrument if questions arise.

It was that thought that inspired me to action.  I quit a steady job in the trough of the financial system’s fiasco with an idea of how my own service department could accomplish all of these goals. I teamed up with an ex-colleague who had a similar idea 5 years earlier and had started his own company, VM Products Inc.  With his help, I created the Instrument Services department within VM Products Inc. pairing nicely with VM’s Eddy Current probe & flaw standard manufacturing, and engineering services business.  While we have no affiliation with the OEM for our listed serviceable equipment, we are by default factory trained.  Calibration procedures for each piece of equipment were developed independently to test, verify, or optimize each instrument’s performance based on extensive knowledge of Eddy Current technology and electronic theory.  Time is taken, and expertise applied to ensure continued reliable operation of each instrument, and where deemed necessary, improvements or reinforcements are added.  

We have done our homework, and managed to stock a comprehensive repertoire of spare parts for most of the listed instruments.  We also have a few used instruments available, so check out our Miz-27 Spare Parts page for details.  Many discrete parts are still available, often allowing us to economically troubleshoot and repair circuit boards to the component level.  Whatever your instrument needs, VM has you covered!

Feel free to contact Brett, the service manager for questions on our offerings, or for technical support.rs in the electronics repair & calibration service sector with a certain OEM, I have a pretty good idea what would make a positive difference in the overall customer service experience.  Customers want the work done right the first time, want the work performed in a timely fashion, and at a reasonable price.  But that’s not all.  Customers want to feel like they are an integral part of the repair process.  They want their ideas or suggestions heard intently, their questions of why and how answered truthfully, and most of all they want to have faith that what is being done to their equipment is valuable.

uyhhyyyorporations by design tend to take the customer out of the equation.   Accountants see “aftermarket service” as a profit center where technicians are pressured to take less time per instrument, look no further than what is written in the procedure, and bill handsomely for every little thing.  When customers call to check on the repair, they get an endless loop of automated voicemail options, never the technician working on their instrument.  Curiously, auto dealerships follow this model as well.  Ever take your car to the dealer for a 24000 mile check up?  Yep, they are trying to scare you into buying a new one.  Why would you take your eddy current test instrument  to a place like that?  If only there was an alternative…

It was that thought that inspired me to action.  I quit a steady job in the trough of the financial system’s fiasco with an idea of how my own service department could accomplish all of the first paragraph without the pitfalls of the second.  I teamed up with an ex-colleague who had a similar idea 5 years earlier and had started his own company, VM Products Inc.  With his help, I created the Instrument Services department within VM Products Inc. pairing nicely with VM’s Eddy Current probe & flaw standard manufacturing, and engineering services business.  While we have no affiliation with the OEM for our listed serviceable equipment, we are by default factory trained.  Calibration procedures for each piece of equipment were developed independently to test, verify, or optimize each instrument’s performance based on extensive knowledge of Eddy Current technology and electronic theory.  Time is taken, and expertise applied to ensure continued reliable operation of each instrument, and where deemed necessary, improvements or re-enforcements are added.   If a belt is needed, then it is only logical that suspenders should be worn too. 

We have done our homework, and managed to stock a comprehensive repertoire of spare parts for most of the listed instruments.  Check out our key component inventory page for details.  Many discrete  parts are still available, often allowing us to economically troubleshoot and repair circuit boards to the component level.  Your OEM usually just puts in a new board and then, ouch, bills you. 

 

We have converted a perceived weakness into our greatest strength.  If they are big and you are small, then you are quick while they are slow.   

After 19 years in the electronics repair & calibration service sector with a certain OEM, I have a pretty good idea what would make a positive difference in the overall customer service experience.  Customers want the work done right the first time, want the work performed in a timely fashion, and at a reasonable price.  But that’s not all.  Customers want to feel like they are an integral part of the repair process.  They want their ideas or suggestions heard intently, their questions of why and how answered truthfully, and most of all they want to have faith that what is being done to their equipment is valuable.

Large corporations by design tend to take the customer out of the equation.   Accountants see “aftermarket service” as a profit center where technicians are pressured to take less time per instrument, look no further than what is written in the procedure, and bill handsomely for every little thing.  When customers call to check on the repair, they get an endless loop of automated voicemail options, never the technician working on their instrument.  Curiously, auto dealerships follow this model as well.  Ever take your car to the dealer for a 24000 mile check up?  Yep, they are trying to scare you into buying a new one.  Why would you take your eddy current test instrument  to a place like that?  If only there was an alternative…

It was that thought that inspired me to action.  I quit a steady job in the trough of the financial system’s fiasco with an idea of how my own service department could accomplish all of the first paragraph without the pitfalls of the second.  I teamed up with an ex-colleague who had a similar idea 5 years earlier and had started his own company, VM Products Inc.  With his help, I created the Instrument Services department within VM Products Inc. pairing nicely with VM’s Eddy Current probe & flaw standard manufacturing, and engineering services business.  While we have no affiliation with the OEM for our listed serviceable equipment, we are by default factory trained.  Calibration procedures for each piece of equipment were developed independently to test, verify, or optimize each instrument’s performance based on extensive knowledge of Eddy Current technology and electronic theory.  Time is taken, and expertise applied to ensure continued reliable operation of each instrument, and where deemed necessary, improvements or re-enforcements are added.   If a belt is needed, then it is only logical that suspenders should be worn too. 

We have done our homework, and managed to stock a comprehensive repertoire of spare parts for most of the listed instruments.  Check out our key component inventory page for details.  Many discrete  parts are still available, often allowing us to economically troubleshoot and repair circuit boards to the component level.  Your OEM usually just puts in a new board and then, ouch, bills you. 

 

We have converted a perceived weakness into our greatest strength.  If they are big and you are small, then you are quick while they are slow.  

After 19 years in the electronics repair & calibration service sector with a certain OEM, I have a pretty good idea what would make a positive difference in the overall customer service experience.  Customers want the work done right the first time, want the work performed in a timely fashion, and at a reasonable price.  But that’s not all.  Customers want to feel like they are an integral part of the repair process.  They want their ideas or suggestions heard intently, their questions of why and how answered truthfully, and most of all they want to have faith that what is being done to their equipment is valuable.

Large corporations by design tend to take the customer out of the equation.   Accountants see “aftermarket service” as a profit center where technicians are pressured to take less time per instrument, look no further than what is written in the procedure, and bill handsomely for every little thing.  When customers call to check on the repair, they get an endless loop of automated voicemail options, never the technician working on their instrument.  Curiously, auto dealerships follow this model as well.  Ever take your car to the dealer for a 24000 mile check up?  Yep, they are trying to scare you into buying a new one.  Why would you take your eddy current test instrument  to a place like that?  If only there was an alternative…

It was that thought that inspired me to action.  I quit a steady job in the trough of the financial system’s fiasco with an idea of how my own service department could accomplish all of the first paragraph without the pitfalls of the second.  I teamed up with an ex-colleague who had a similar idea 5 years earlier and had started his own company, VM Products Inc.  With his help, I created the Instrument Services department within VM Products Inc. pairing nicely with VM’s Eddy Current probe & flaw standard manufacturing, and engineering services business.  While we have no affiliation with the OEM for our listed serviceable equipment, we are by default factory trained.  Calibration procedures for each piece of equipment were developed independently to test, verify, or optimize each instrument’s performance based on extensive knowledge of Eddy Current technology and electronic theory.  Time is taken, and expertise applied to ensure continued reliable operation of each instrument, and where deemed necessary, improvements or re-enforcements are added.   If a belt is needed, then it is only logical that suspenders should be worn too. 

We have done our homework, and managed to stock a comprehensive repertoire of spare parts for most of the listed instruments.  Check out our key component inventory page for details.  Many discrete  parts are still available, often allowing us to economically troubleshoot and repair circuit boards to the component level.  Your OEM usually just puts in a new board and then, ouch, bills you.   


Superior quality calibration and maintenance of Eddy Current & Ultrasonic NDT instrumentation - on your timeline.

  Service Department

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